The Independent Third Party (ITP) is an alternate point of contact for individuals wishing to make a complaint under Canada Games Council’s (CGC) Conduct Policy and other relevant policies.
The existence of this ITP does not prevent individuals from contacting CGC directly with complaints if they are comfortable with the process.
The ITP’s mandate includes, but is not limited to:
-Receives complaints, allegations and concerns of possible breaches of the CGC’s conduct policies on abuse, harassment or discrimination
-Determines if a complaint warrants an investigation or other possible action,
-Contact complainant(s) to learn more about the situation. The ITP will make efforts to respond to all complaints within 24 hours after being advised of the situation.
-The results of the preliminary review are highly variable and may include:
- Referring the complainant to the police or child protection authorities.
- Referring the complainant to the applicable Host Society.
- Referring the complainant to other procedures or appeals.
- Suggesting other counselling or support to the complainant.
- Equipping the complainant to deal with the situation directly.
- Supporting the complainant to come forward with a formal complaint.
- Recommending that the CGC proceed directly to an investigation and liaising with the assigned investigator as appropriate.
- Exploring informal resolution or other alternative dispute mechanisms.
- Other solutions as deemed necessary.
-Preserves the confidentiality of the complaints, allegations or concerns so that no one potentially conflicted in the organization may discover who the complainant is, who the person alleged to have breached the rules is, and what the allegations are about.
-May report to the President / CEO and/or Board of Directors that a complaint was received, or that an investigation must be initiated, but in a completely anonymous fashion and as long as such individual is not involved nor conflicted in the matter at hand.
-Is given clear guidance on the limits of his/her authority when an investigation is warranted, for example:
- to recommend who the investigator will be;
- to facilitate the hiring of an investigator; and
- to receive a copy of the full investigation report, promote compliance with the report’s recommendations, including any sanctions and oversee next steps required by the applicable policies.
-Respects the highest standards in preserving confidentiality of the complaints, related documents and personal information, to the extent required by law and by the applicable policies.